CV

Cisco Certified Technician Routing and Switching (CCT Routing and Switching) certification focuses on the skills required for onsite support & maintenance of Cisco routers, switches, & operating environments. Technicians in this area must be able to identify Cisco router & switch models, accessories, cabling, interfaces; understand the Cisco IOS Software operating modes; identify commonly found software; and be able to use Cisco Command Line Interface (CLI) to connect and service products.

The badge earner is a Hardware Professional who has acquired and demonstrated Software skills in Open Source Software context. This badge is only available for IBM employees.

The badge holder demonstrates interest to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM Field Technical Support for Multi-Vendor Support as a Service Administration including Teradata products and effectively delivers Field Support to IBM clients with minimal assistance. Providing knowledge and technical skills to help provide a technical solution.

The badge holder demonstrates an interest to perform onsite Pure Storage Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Pure Storage Remote Technical Support to effectively deploy action plans including parts repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.

The badge holder has demonstrated the knowledge to provide field service support under the mentorship of their locally assigned team lead or mentor. They can, with assistance complete an on-site visit that includes any of the following IBM Storage activities: physical installation of a system, removal and replacement of components, hardware upgrades. The badge holder has demonstrated successful field and customer service skills

The badge holder has demonstrated the knowledge to provide field service support under the mentorship of their locally assigned team lead or mentor. They can, with assistance, complete an on-site visit that includes any of the following IBM Power activities: physical installation of a system, removal and replacement of components, hardware upgrades. The badge holder has demonstrated successful field and customer service skills.

The badge holder demonstrates commitment to develop positive relationships with clients while preforming onsite Multivendor Server Hardware Maintenance to achieve a high level of customer satisfaction. Collaborates with Multivendor Server Remote Technical Support to effectively deploy action plans including a repair while onsite at client location, and provides accurate feedback to Client and Remote Technical Support. Recognized by team members as skilled in their area of expertise.

The badge holder demonstrates commitment to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM Remote or FIeld Technical Support for Multi-Vendor Lenovo x86 Servers and effectively provides technical support to clients with minimal assistance. Serves as the technical leader for client problems, providing knowledge and technical skills to help provide a technical solution. Recognized by team members as skilled in their area of expertise.

Curriculum Vitae Actualizado